My laptop (Nitro 5 AN515-54) got BSOD and now I have a bunch of problems

ynwa1227
ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
My laptop got BSOD suddenly then it restarted by itself and after booting it said "No bootable device". I didn't know what to do so I just held the power button and restarted it again. I could go to Windows but now I have a bunch of problems:  


1. I can't run check disk on the Windows drive (SSD) https://i.imgur.com/WqaTopG.png  
2. Can't do a system restore https://i.imgur.com/FxgRnng.png can't even repair from the secret boot menu, it would just restart and does nothing at all  
3. I've done /sfc scannow with command prompt, it says it's found errors and fixed it but it does nothing. I've restarted as well  
4. When I open HWMonitor it looks like this https://i.imgur.com/ImsDRWE.png, the info about CPU is at the very bottom now and it only shows the utilization https://i.imgur.com/mhmHsFC.png. It's also missing the complete CPU name. It used to look like this https://i.imgur.com/9LCHbMx.png, at the very top, with complete CPU monitoring and complete CPU name on the header (ignore the temps, it was before I re-applied thermal paste)  
5.  What it says when I open HWiNFO https://i.imgur.com/Fx89dsJ.png  
6. Crystaldiskinfo say it's at 45% health but it seems it's still good? https://i.imgur.com/qzuuzvf.png text: https://pastebin.com/2zseYRUp  
7. Also error at Windows Update https://i.imgur.com/3UwzI0b.png  
8. When I try to create a file in C drive https://i.imgur.com/CKe4gYX.png I tried to save it in Documents as suggested and when I restarted the laptop, the file is gone  
9. Also now when I restart the laptop all the browsers would forget any websites that I've opened before the restart, it would only show the websites that I opened before the BSOD happened. And if I set Windows power plan to power saver/balanced mode, it would revert to high performance after I restart as if they're not saving any settings? What's happening here, please help..  
10. 'Last BIOS time' in task manager is ranging between 6 to 15 seconds now, before it was only 3.5 seconds everyday until today. Also if I go to BIOS, there's only "Windows Boot Manager" in boot/boot priority option. Is that normal? Also there's only UEFI option and not Legacy?  
11. SSD doesn't show its status on Acer Care Center like it normally would https://i.imgur.com/m38LVJP.png and https://i.imgur.com/L4v4Fdw.png  
12. It looks good/doesn't show SSD as 'read only' in Disk Management https://i.imgur.com/wLKoAr4.png so why does it revert any settings/files created and deleted/browser history/etc to the state before it crashed when restarting as pointed in point 8 and 9 above? Is this hardware/software issue?

Best Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    Answer ✓
    @ynwa1227 definitely need a USB. If you have another PC or laptop, get the media creation tool from Microsoft to make a Windows Installation on the USB.
    After that, enable F12 boot menu in the BIOS. Save and restart. Tapping F12 to go to the boot menu and choose the USB. 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    Answer ✓
    @ynwa1227 it will if the tool creates the installation correctly. If that HDD has MBR format, it would not work.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!

Answers

  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    edited April 2022
    Why did someone delete my post earlier? I bought this laptop 2 years ago and I gamed hard with it everyday so it's not a new one. Calm down with the censoring..
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    This is also what it says when opening Throttlestop now https://i.imgur.com/yPXaJjI.png can someone confirm that undervolting my CPU does not cause this premature death of my SSD? xD I didn't get any BSOD for a long time, my TS settings are normal: -250mv core, -125mv cache, and -80.1mv for both igpu and system agent
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @ynwa1227 seems like the SSD could have been corrupted which leads to issues with Windows. Try to reinstall the Windows first to see if that resolves many problems that you are having.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    AnhEZ28 said:
    @ynwa1227 seems like the SSD could have been corrupted which leads to issues with Windows. Try to reinstall the Windows first to see if that resolves many problems that you are having.
    Should I do the reinstall by holding SHIFT and click restart at start menu and choose the 'reset PC' option, or other ways?
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    AnhEZ28 said:
    @ynwa1227 seems like the SSD could have been corrupted which leads to issues with Windows. Try to reinstall the Windows first to see if that resolves many problems that you are having.
    Also about point #10 in original post: "if I go to BIOS, there's only "Windows Boot Manager" in boot/boot priority option. Is that normal? Also there's only UEFI option and not Legacy?"
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @ynwa1227 Yes, choose reset PC and use cloud reinstall if possible. For the BIOS, that is completely normal to have Windows Boot manager only in the boot priority option. Mostly this model doesn't have the legacy boot.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    AnhEZ28 said:
    @ynwa1227 Yes, choose reset PC and use cloud reinstall if possible. For the BIOS, that is completely normal to have Windows Boot manager only in the boot priority option. Mostly this model doesn't have the legacy boot.
    Clicking "Reset this PC" option does nothing, it only restarts the laptop and nothing else. I guess the SSD is doomed? Someone on other forums mentioned that the SSD has become read-only mode
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    edited April 2022
    Also could this whole thing be caused by un-identical RAMs? I added a new RAM few weeks ago, it's of the same generation and manufacturer but different speed than the stock RAM of the laptop. New RAM is 3200mhz, stock RAM 2666mhz. They did work as dual channel and gave me FPS boost in games, never caused problems, never caused BSODs. I'm only mentioning this because the BSODs that I started to get today say "stop code: memory management". Google says that the code can also be caused by drive errors/corrupt Windows files but it's worth mentioning this..
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    Does the model of my laptop have 2 SSD slots? Sorry if I asked so many questions, because I'm worrying about this so much it feels like a relative is dying 😪
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @ynwa1227 if that memory management occurs a lot, try to take the new stick out. 
    This model has 2 M.2 slot and they both support NVMe SSD
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    AnhEZ28 said:
    @ynwa1227 if that memory management occurs a lot, try to take the new stick out. 
    This model has 2 M.2 slot and they both support NVMe SSD
    If RAM is the issue, why won't it let me write or delete a file from C:? They always get reverted whenever I restart the laptop.. Also If I add another SSD instead of replacing the old one, how do I make the Windows run on that drive instead of the old one?
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @ynwa1227 like what I have said earlier, the SSD could be having some problem with itself. Reinstalling the OS might be worth trying. If you have another SSD that has Windows in it, then change the Boot order and it should boot straight into that new SSD OS
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    AnhEZ28 said:
    @ynwa1227 like what I have said earlier, the SSD could be having some problem with itself. Reinstalling the OS might be worth trying. If you have another SSD that has Windows in it, then change the Boot order and it should boot straight into that new SSD OS
    I've tried all the options within windows itself to repair/re-install windows and they either just restart the laptop or give error..

    If I buy another SSD, how to install Windows in it? Do I need to use a USB flashdisk? Or can I use something like this https://www.tokopedia.com/orico/orico-m-2-nvme-ssd-enclosure-m2pv-c3?whid=5931369 to contain the new SSD temporarily so I can clone the old Windows to it before I finally install the new SSD to the laptop?
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    Answer ✓
    @ynwa1227 definitely need a USB. If you have another PC or laptop, get the media creation tool from Microsoft to make a Windows Installation on the USB.
    After that, enable F12 boot menu in the BIOS. Save and restart. Tapping F12 to go to the boot menu and choose the USB. 
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ynwa1227
    ynwa1227 Member Posts: 61 Enthusiast WiFi Icon
    AnhEZ28 said:
    @ynwa1227 definitely need a USB. If you have another PC or laptop, get the media creation tool from Microsoft to make a Windows Installation on the USB.
    After that, enable F12 boot menu in the BIOS. Save and restart. Tapping F12 to go to the boot menu and choose the USB. 
    Will the USB 100% appear in the BIOS menu? I have external HDD and it never appears in the BIOS
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    Answer ✓
    @ynwa1227 it will if the tool creates the installation correctly. If that HDD has MBR format, it would not work.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!