Nitro 5(NG-AN515) computer won't turn on (leds and fans will turn on)(italy)

ElenhBesteevee
ElenhBesteevee Member Posts: 1 New User
edited April 2022 in Nitro Gaming
I just bought a Nitro 5(NG-AN515) 2 months ago and it stopped to turn on,like i said the leds(all of them)and the fans will turn on but the screen remain black.
we sent to the assistance arleady and initially it turned on,but the second time that i turned it on the starting screen with the acer logo the screen freeze,the third time it stated to not turn of like before.
i need help.
 

ps. i'm new here so i don't know the correct wording and i'm not a native english speaker. 

[​//Edited the content to add model name]