Aspire Z24-880 USB Device issue - yellow flag

I have a Aspire Z24-880-UR13 that I just did a clean Windows 10 install on. Now I have an error on a usb device. The error is, Unkown USB Device (Device Descriptor Request Failed) - Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed.

Device USB\VID_0000&PID_0002\5&2aa4e523&0&6 was configured.

Driver Name: usb.inf

Class Guid: {36fc9e60-c465-11cf-8056-444553540000}

Driver Date: 06/21/2006

Driver Version: 10.0.19041.488

Driver Provider: Microsoft

Driver Section: BADDEVICE.Dev.NT

Driver Rank: 0xFF0000

Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE

Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000

Device Updated: false

Parent Device: USB\ROOT_HUB30\4&24a4f7bc&0&0

I have installed all the available drives that were available at Acer support, but the issue remains. Any help would be greatly appreciated.

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AnhEZ28

@Arkangel try to uninstall that driver with a yellow flag.

Arkangel

@AnhEZ28 I have uninstalled it, and it simply reflags on reboot. I have also removed all usb devices that are external so whatever it is, it's definitely something internal. I am hoping that with the hardware id being posted someone will know what is causing the issue. I think it might be bluetooth related as the support site shows a bluetooth driver for this model pc; yet there is no associated bluetooth currently working, and yes I have installed the bluetooth driver available from support.

billsey

It's not the USB controller that is having issues, it's whatever device is in that port. The Device Descriptor Failed message says the system tried to ask the device what it was, but got garbage in return. First step is to unplug everything from all USB ports, then plug only a keyboard and mouse in in order to boot up. In that mode, do you still have the same issue in Device Manager? If so plug your other USB devices in and see when the error occurs, then deal with that device. If you still see the issue with everything disconnected (and just to make sure, try unplugging the keyboard and mouse with Device Manager up) then the device is one of the internal devices. What else isn't working? It could be Bluetooth, or a touchpad, or a camera, or ...