GPU doesn't work - Acer Aspire A315-58G

mayxchup

Hi everyone, I have a problem with my GPU. i had a laptop Acer Aspire A315-58G my specs(i3-1115G4/MX350) and when i turn games like Witcher 2 it's above 10 fps, all drivers and things like that i did long time ago and it doesn't help if anyone can help me please hmu

[​//Edited the content to add model name]

JackE

Open Device Manager. Do you see any red or yellow warnings?

mayxchup

JackE said:

Open Device Manager. Do you see any red or yellow warnings?

i screen it look no warnings here

JackE

You have at least one, possibly three, yellow warnings. When you start Device Manager, and folders are automatically expanded, it suggests driver problems. Did you try to change Windows versions or change drivers from a non-ACER website?

 

mayxchup

JackE said:

You have at least one, possibly three, yellow warnings. When you start Device Manager, and folders are automatically expanded, it suggests driver problems. Did you try to change Windows versions or change drivers from a non-ACER website?

 

 i downloaded all drivers from "Driver Booster" and i opened GPU section to show you

JackE

Then do you have any idea why the audio driver still has the yellow warning? Have you disabled it? Have you made any hardware changes inside the case?

mayxchup

JackE said:

Then do you have any idea why the audio driver still has the yellow warning? Have you disabled it? Have you made any hardware changes inside the case?

yeah i upload audio drivers and its all cool but i found out that kind of problem here my GPU availability is offline what can i do with that

StevenGen

mayxchup said:

JackE said:

You have at least one, possibly three, yellow warnings. When you start Device Manager, and folders are automatically expanded, it suggests driver problems. Did you try to change Windows versions or change drivers from a non-ACER website?

 

 i downloaded all drivers from "Driver Booster" and i opened GPU section to show you

There is nothing wrong with your displays in Device Manager, those yellow marks under the display components are PCIe image icons for the individual graphics and not a fault, the fault that you have is in the Intel High Def Audio, so uninstall this audio driver completely and install the Intel® Driver & Support Assistant so it gets all Intel components up to date on your system and reboot, as that should fix this problem.

 

mayxchup

StevenGen said:

mayxchup said:

JackE said:

You have at least one, possibly three, yellow warnings. When you start Device Manager, and folders are automatically expanded, it suggests driver problems. Did you try to change Windows versions or change drivers from a non-ACER website?

 

 i downloaded all drivers from "Driver Booster" and i opened GPU section to show you

There is nothing wrong with your displays in Device Manager, those yellow marks under the display components are PCIe image icons for the individual graphics and not a fault, the fault that you have is in the Intel High Def Audio, so uninstall this audio driver completely and install the Intel® Driver & Support Assistant so it gets all Intel components up to date on your system and reboot, as that should fix this problem.

 

i did like how you said that's what i see when i open device manager

mayxchup

StevenGen said:mayxchup said:

There is nothing wrong with your displays in Device Manager, those yellow marks under the display components are PCIe image icons for the individual graphics and not a fault, the fault that you have is in the Intel High Def Audio, so uninstall this audio driver completely and install the Intel® Driver & Support Assistant so it gets all Intel components up to date on your system and reboot, as that should fix this problem.

 

yeah i knew it and i fix problem with Intel High Def Audio but my GPU is still a mess

JackE

>>>GPU availability is offline what can i do with that >>>

It's offline because no game or program is calling for its use to be online. I don't see a problem. If Witcher2 game isn't performing like it should, then a setting in the game console is at fault, not the GPU!!! Perhaps you should register and post your issue on the Witcher game forums.

mayxchup

JackE said:

>>>GPU availability is offline what can i do with that >>>

It's offline because no game or program is calling for its use to be online. I don't see a problem. If Witcher2 game isn't performing like it should, then a setting in the game console is at fault, not the GPU!!! Perhaps you should register and post your issue on the Witcher game forums.

in device manager i turned off both GPU and when i turned off MX350 there's nothing changed but when i did the same with intel's gpu i heard familiar sound when u remove something and screen was black for a moment and it make just even worse in games

mayxchup

JackE said:

>>>GPU availability is offline what can i do with that >>>

It's offline because no game or program is calling for its use to be online. I don't see a problem. If Witcher2 game isn't performing like it should, then a setting in the game console is at fault, not the GPU!!! Perhaps you should register and post your issue on the Witcher game forums.

it's not only in one game it's in all games like can u please explain to me how i can open advanced bios settings i think it would help me to turn on gpu

JackE

Right click a blank space on the desktop. Open nvidia control panel. Is the GPU set in high performance mode?

mayxchup

JackE said:

Right click a blank space on the desktop. Open nvidia control panel. Is the GPU set in high performance mode?

yes it's always has been

JackE

Have you uninstalld any non-M icro soft virus scanners running in the background?

mayxchup

JackE said:

Have you uninstalld any non-M icro soft virus scanners running in the background?

i have only default scanner by microsoft

mayxchup

look at it there UEFI box and i can't change it all people who i asked about it they did have a mark in the box

mayxchup

mayxchup said:

look at it there UEFI box and i can't change it all people who i asked about it they did have a mark in the box

i dont know what does it means

JackE

This seems like the wrong nvidia generic driver tool for your proprietary ACER OEM mainboard. You must use the ACER OEM  nvidia driver tool and the ACER OEM nvidia driver for your machine, not download something from nvidia!! They are not the same drivers even for the same MX350 GPU design!!!

Download, unzip and install the nvidia ACER OEM mx350 utility and mx350 driver at this link instead for whichever Windows version you like to use.https://www.acer.com/ac/en/US/content/support-product/8900?b=1

mayxchup

JackE said:

This seems like the wrong nvidia generic driver tool for your proprietary ACER OEM mainboard. You must use the ACER OEM  nvidia driver tool and the ACER OEM nvidia driver for your machine, not download something from nvidia!! They are not the same drivers even for the same MX350 GPU design!!!

Download, unzip and install the nvidia ACER OEM mx350 utility and mx350 driver at this link instead for whichever Windows version you like to use.https://www.acer.com/ac/en/US/content/support-product/8900?b=1

i did it but there's nothing really changed