My laptop touchpad not working - Aspire E15 511

Vikash235

I have Aspire E15 511 model laptop with 8.1 windows with single language bing. Ago few weeks, i have upgraded to windows 10 home edition with digital license .But, now my laptop touchpad not working . Can anyone suggest me how to fix this problem???

[​//Edited the content to add model name]

JackE

Try pressing FN+F7 to turn touchpad on.

Easwar

Hi @Vikash235,

Please post the keyboard pic here.

JackE

Try pressing FN+F7 to turn touchpad on.

Montgolfier

I realise this is an old thread but I'm just updating it in case someone else has this problem and needs the answer.

The solution is to go to the Acer support drivers and manuals page, insert your device serial then select the 1.10 bios update

Download and install the bios update (take care when doing so, make sure your device has nothing else running and is pugged into mains)

Reboot and press F2 to enter Bios, there will now be a trackpad option, change it from Advanced to basic. Save and exit

If you get the error that no bootable media found (which I did at this point) make sure that boot mode is changed from 'UFEI' to 'legacy' save and exit

William_mk2

@Montgolfier

First we need to determine whether it is a driver issue or a hardware issue..  

Please install the i/o drivers first and then install the touch pad drivers..  

Try fn + f6 or f6 alone or fn + f7 or f7 alone on keyboard to disable and enable the touchpad. 

 

Please look at the key f6 and f7 key on keyboard. You can see the hand symbol with fingers. That denotes the touchpad function key. On some models it will be on f6 and some models it will be on f7. So we need to use the right key depending upon the laptop model. If fn + f7 is not working then we have to use f7 alone to make it to work. On some old laptop models there will be a separate button right next to touch pad area which is below the space bar. It is used to turn on and off the touch pad. On some old models it will be right next to power button. On all new models, f7 key is used to enable and disable the touch pad. If you would like to disable and enable the touchpad, please press and hold fn key on the keyboard and then press f6 or f7 once. If the touchpad is not getting disabled you can either press f6 alone or f7 alone without holding the fn key. It is used to enable or disable the touchpad..   

After disabling and enabling the touchpad check how it is working.. 

If it is still not working 

Go to support.acer.com 

chose your country 

type snid or chose your model 

go to drivers - Install the i/o drivers first and then install the touch pad driver 

JackE

.Montgolfier

Thanks for your report.