Factory reset to Acer R11

Melevi1166
Melevi1166 Member Posts: 1 New User
edited March 2022 in Chromebooks
Good day...my daughter factory resets her Acer R11, when Windows installation starts it get stoked on one of the proceess-drivers and do not keep going....gets in a kind of loop and do not progress on the instalation..what can be done?....Thanks for  your support...im new on this....

{ edited the title to add model name } 

Comments

  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Which R11 model is it? The model number should be on the same sticker as the SN and look something like CBxxx-xxx-xxxx. It is a Chromebook so there shouldn't be anything involving a Windows installation...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Melevi1166,

    If it is a Acer Chromebook unit you can't install Windows OS.