I have a AN517-52-52T3 that was purchased in late Sept 2020. Twice now, the built-in microphone has stopped working under nearly identical circumstances. After using Zoom for class, I end class and then continue using the microphone in discord without issue. After putting the laptop to sleep and waking it up the next morning, the microphone no longer works in any application. The first time, I managed to resolve it with some combination of checking drivers and rolling back a supplemental Windows update followed by restarting. I don't remember exactly what I did because it was back in late January or early February.
But it happened again today and I've been unable to resolve it.
I've restarted normally, tested in Safe Mode, tested in multiple applications, updated drivers automatically, updated drivers manually using the ones on the Acer site, disabled it in device manager and re-enabled it, made sure all Windows Updates were done (they were pending, so none had been done recently for me to roll back), and checked Windows hardware troubleshooting and it didn't detect any issues. Wired headsets work without issue, haven't tried wireless yet.
Acer chat support was at a loss and suggested a full restore followed by service, but I'm not really keen on either one as it's out of warranty and I usually upgrade every 2 years or so anyways. Anyone have any experience with it and any resolutions that don't require a factory reset? Or is there anything else I've missed or am I just sorta stuck with this unless I take drastic measures?
Is it worth reaching out to Zoom support seeing as this started after using their software each time?
Thanks for your help!
