New Spin 313-51N cannot upgrade to windows 11, tpm missing

LaiLai
LaiLai Member Posts: 3 New User
edited March 2022 in Windows 11
I just bought a new Spin 313-51N, checked that it’s windows 11 ready, however, cannot upgrade from 10 to 11 as tpm 2.0 not detected.
no matter using Microsoft’s upgrade assistance or healthy check, still says, my machine not eligible to upgrade. Please help

[​//Edited the content to add model name]

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @LaiLai check in the BIOS, security tab to see if you have TPM enabled or not.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • LaiLai
    LaiLai Member Posts: 3 New User
    Checked, no such option available.
    called Acer support, must send to Acer service centre to repair.
    so poor me, just bought yesterday.
    Acer quality is of concern
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,287 Pathfinder
    @LaiLai where did you buy this laptop. Some region has TPM restricted so that option is hidden by default.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • LaiLai
    LaiLai Member Posts: 3 New User
    Really, but the official website (Hong Kong) does highlight the machine is windows 11 ready in my location.
    https://www.acer.com/ac/en/HK/content/series/spin3

    Anyway, the Acer support told me that it’s the machine malfunction and thanks for your help.


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