Acer repair tracking question

Phinz

The last email I received from Acer told me that my monitor is “Ready to ship” on March 21st. But when checking the Acer tracker it says it actually shipped on March 21st, but I never got an Email to confirm it, nor a tracking number for fedex

Phinz

Wondering if this is normal and if i should keep waiting orrr

Sharanji

@Phinz
An email will be sent with your FedEx tracking information once it has shipped. You can contact us via phone/chat support in your region to check the status and get the tracking number.
If you are in the US, please you can find the chat/phone info here https://www.acer.com/ac/en/US/content/service-contact
For other regions:  https://www.acer.com/worldwide/support/

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William_mk2

@Phinz

I am really sorry for the inconvenience. 

If your device is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept.   They will provide you the latest update.