Acer repair tracking question

PhinzPhinz Member Posts: 2 New User
The last email I received from Acer told me that my monitor is “Ready to ship” on March 21st. But when checking the Acer tracker it says it actually shipped on March 21st, but I never got an Email to confirm it, nor a tracking number for fedex

Comments

  • PhinzPhinz Member Posts: 2 New User
    Wondering if this is normal and if i should keep waiting orrr
  • SharanjiSharanji ACE Posts: 4,272 Pathfinder
    @Phinz
    An email will be sent with your FedEx tracking information once it has shipped. You can contact us via phone/chat support in your region to check the status and get the tracking number.
    If you are in the US, please you can find the chat/phone info here https://www.acer.com/ac/en/US/content/service-contact
    For other regions:  https://www.acer.com/worldwide/support/

    Hit 'Like' if you find the answer helpful!  
    Click on 'Yes' if the comment answers your question!
  • William_mk2William_mk2 Ally Posts: 2,052
    @Phinz

    I am really sorry for the inconvenience. 

    If your device is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept.   They will provide you the latest update.  

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

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