Helios 300 PH317-55 switches to battery (back and forth) while gaming (plugged) causing awful lag.

Hi, I've been able to find similar posts with no actual solution (I am aware that I may be overlooking so if there is an actual solution to this, please let me know).

My Helios 300 PH317-55 laptop is plugged and when I start gaming with high-end games it switches from battery to plugged again and again causing a terrible lag each time. At some point it even gets the two lights blinking which theoretically means "there is something wrong with the power supply" and acts as if the laptop isn't plugged.

This must be a known issue, if you think of something I could try let me know.

[//Edited the content to add model name]

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Sharanji

jacksonh2 said:

Hi, I've been able to find similar posts with no actual solution (I am aware that I may be overlooking so if there is an actual solution to this, please let me know).

My (brand new) laptop is plugged and when I start gaming with high-end games it switches from battery to plugged again and again causing a terrible lag each time. At some point it even gets the two lights blinking which theoretically means "there is something wrong with the power supply" and acts as if the laptop isn't plugged.

This must be a known issue, if you think of something I could try let me know.

Regards,
Jose.

Please check the information in this article.
https://community.acer.com/en/kb/articles/9696-gaming-notebook-may-use-battery-and-ac-power-when-the-system-requires-additional-power

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

jacksonh2

I underSharanji said:

jacksonh2 said:

Hi, I've been able to find similar posts with no actual solution (I am aware that I may be overlooking so if there is an actual solution to this, please let me know).

My (brand new) laptop is plugged and when I start gaming with high-end games it switches from battery to plugged again and again causing a terrible lag each time. At some point it even gets the two lights blinking which theoretically means "there is something wrong with the power supply" and acts as if the laptop isn't plugged.

This must be a known issue, if you think of something I could try let me know.

Regards,
Jose.

Please check the information in this article.
https://community.acer.com/en/kb/articles/9696-gaming-notebook-may-use-battery-and-ac-power-when-the-system-requires-additional-power

Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!

I understand this is something the laptop does. However, I still have a problem since this is a gaming laptop and I cannot game while my laptop is plugged (which is supposed to be the best way to do it). So, is there any way to remove the lagging that comes with this "feature".

Sharanji

jacksonh2 said:

I underSharanji said:

jacksonh2 said:

Hi, I've been able to find similar posts with no actual solution (I am aware that I may be overlooking so if there is an actual solution to this, please let me know).

I understand this is something the laptop does. However, I still have a problem since this is a gaming laptop and I cannot game while my laptop is plugged (which is supposed to be the best way to do it). So, is there any way to remove the lagging that comes with this "feature".

It could be throttling of some sort. Get Cinebench and HWiNFO and run Cinebench while looking at the HWiNFO sensors for your CPU. See what happens with the core clocks, voltages, and power draw once you get to 85-87C. If they all drop, then there's throttling going on. ThrottleStop might help fix that.

Hit 'Like' if you find the answer helpful!

Click on 'Yes' if the comment answers your question!

jacksonh2

thanks, I'll try and post the results here

jacksonh2

I underSharanji said:

jacksonh2 said:

Hi, I've been able to find similar posts with no actual solution (I am aware that I may be overlooking so if there is an actual solution to this, please let me know).

My (brand new) laptop is plugged and when I start gaming with high-end games it switches from battery to plugged again and again causing a terrible lag each time. At some point it even gets the two lights blinking which theoretically means "there is something wrong with the power supply" and acts as if the laptop isn't plugged.

This must be a known issue, if you think of something I could try let me know.

Regards,
Jose.

Please check the information in this article.
https://community.acer.com/en/kb/articles/9696-gaming-notebook-may-use-battery-and-ac-power-when-the-system-requires-additional-power

Hit 'Like' if you find the answer helpful!
Click on 'Yes' if the comment answers your question!

I understand this is something the laptop does. However, I still have a problem since this is a gaming laptop and I cannot game while my laptop is plugged (which is supposed to be the best way to do it). So, is there any way to remove the lagging that comes with this "feature".

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