Switch Alpha 12 Black Screen/ Stuck on

NYPartyDJ

My switch Alpha 12 is stuck in black screen. The power indicator is showing blue and all the USB ports have power. When I try to do a reset by holding power and volume it does nothing. The computer will not restart or even shut off. Could someone please help me reset this tablet? Thank You!

billsey

Power and volume is an Android thing and you have a Windows tablet. Try holding the power button for 30 seconds or so then releasing to force a full power off. Then do the normal power on process to see if it comes on. That would work if the issue is a stuck sleep mode. If that doesn't do anything try shining a flashlight on the screen at an angle to see if there is anything faintly visible. If there is the issue is the backlight for the display which means a replacement is needed. If the screen is truly blank and you don't see anything like the normal splash screen or hear any beeps then the MB has likely failed and it's time for a replacement. I am using a Spin 5 now as the replacement for my SA12...

Easwar

Hi @NYPartyDJ,

Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

Moser

Hi, same issue with mine too, I noticed it has something to dowhen the PC tries to go to sleep mode when the lid gets closed there is a magnetic sensor behind the screen near the upper right corner

This acts also to turn off the sceen but when this happens the PC freez and no reaction anymore although the power button is blue and mouse light is still on

I hope anyone can help to resolve this issue

Commodore_1995#

https://community.acer.com/en/discussion/comment/1208856#Comment_1208856

Hello! What is your computer model? It would be interesting to ask a new question.