Acer Nitro 5 backlit keyboard not functioning

ziklyn
ziklyn Member Posts: 2 New User
I recently had my acer nitro 5 serviced after it being faulty when i bought it, but ever since i got it returned to me the backlit keyboard is not working whatsoever, according to the bios and nitrosense app it should be working but it is not. pleasee tell me this is fixable without having to have this thing serviced again because by the time im able to send it in my warranty will have expired!!

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,687 Pathfinder
    @ziklyn does the keyboard lights up when you turn the laptop on? If not they might forget to plug the keyboard backlight in or the cable is damaged. Contact them ASAP and explain your situation.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • ziklyn
    ziklyn Member Posts: 2 New User
    @AnhEZ28 the lights did not turn on when i booted up the laptop, im going to contact them as soon as i can thank you for the suggestion