Nitro5 AN517-41-RORZ Random reboot

Larry99sd
Larry99sd Member Posts: 1 New User
I can't find the reason for the auto shutdown that keeps happening, I have reset/reinstalled windows twice since I've owned it for the last 3 months or so which help for a week or so then starts doing it again.  I have yet to get any help out of ACER for this.  I need to call and get sideways with them I guess.  I have not installed anything on this and it still does it.

Answers

  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 4,687 Pathfinder
    @Larry99sd does the laptop shutdown right away or it shows a blue screen before restarting?
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Larrt99sd,

    Hardware compatibility issues can cause a computer to restart at seemingly random intervals; on a laptop, RAM and USB devices are the most likely causes of such compatibility issues. Two different RAM sticks installed in the same computer may cause memory-usage problems that trigger reboots.