Internal microphone not working - Acer Swift3 SF314-42

meph
meph Member Posts: 3 New User
Hi everyone,
I have a problem with my internal microphone on my Acer Swift3 SF314-42. Two months ago I updated to Windows11. It seemed it was all fine until, two weeks ago, the microphone stopped working, as if it could not detect any sound (but in the device management it was all okay). Few days later also my internal cam stopped working. So I decided to do a clean install of Windows10: the camera now works fine, but the mic doesn't yet. I tried everything: I've already made sure that all the parameters are okay (the mic is on, it has all the permissions it needs, I updated the drivers - but it says that the most recent are already installed, I downloaded the Audio drivers from acer for my laptop model but I still can't figure it out).
What can I do? 
I've tried with an external mic (and also an external cam when it did not work in Windows11) and it works fine.
Thank you.

Answers