Giant light leaks in Predator Helios 300

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JuandeCT
JuandeCT Member Posts: 13

Tinkerer

Bought 3 days ago on amazon, requested its replacement they have to process "repair" I don't understand. They can be seen even in dark scenes, menus...

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  • William_mk2
    William_mk2 ACE Posts: 4,084 Pathfinder
    edited February 2022
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    @JuandeCT


    I am really sorry for the inconvenience. 

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.  Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

    If it is a software issue try the following the steps..

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine.. 


    If the display is not looking good on the bios screen then it is a hardware issue.   


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 



    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JuandeCT
    JuandeCT Member Posts: 13

    Tinkerer

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    Te display is not looking good even in the inicial "Predator" Logo. 
  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @JuandeCT,

    Is it appears in BIOS did you check that.
  • AnhEZ28
    AnhEZ28 ACE, Member Posts: 3,808 Pathfinder
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    @JuandeCT light bleeding is mostly normal for IPS screen but not too much like this. You can contact Amazon for replacement or refund or Acer for replacing the screen.
    Please remember to include @AnhEZ28 when you want to reply back to my comment so that I can check your response.
    Thank you and have a nice day!
  • Nhel84
    Nhel84 Member Posts: 2 New User
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    same here my laptop predator 1 month old