Nitro 5 AN515-56, using an external monitor, randomly the monitor blacks out.

adriannqld
adriannqld Member Posts: 1 New User
edited February 2022 in Nitro Gaming
Its not the monitor, only happens with the Nitro, been happening since I bought it. Not impressed. Just a 24inch Samsung monitor
Nitro 5 AN515-56
NvideaGTX 1650
Anyone else have this or how to fix? Thank you. 

[​//Edited the content to add model name]

Answers

  • @adriannqld

    We need to determine whether it is a issue with monitor or computer or cables.   We need to narrow down or isolate the issue.    

    Try to use this monitor on a different computer and check.   If the monitor is working fine on the other computer then the issue is on the computer side.  Try to use an alternative monitor to your computer and check it.     If you are facing the same problem on the alternative monitor then again the problem is on the computer side.    It might also  be the issue with cables.   Try to use alternative cables and check.    Check whether they are connected properly.  Try to reseat the cables and check.   Tried to reconnect the cables properly. 

    If it is a software issue on the computer then follow the steps given below:


    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver – uninstall 
    Restart the computer 

    It should work fine.. 

    If it is still not working 
    Uninstall the display adapter from device manager 
    Dont restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 

    It should work fine.. 


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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @adriannqld,

    What cable is connected to it ?