Why would my SPIN5 freeze when the lid is left open? - SPIN5 SP513-52N-552K

Smokindog

This began about a year ago.  I have SPIN5 SP513-52N-552K.

I've reset power plans to default as well as tried to customize them.

If I "short push" the power button (not a forced power down) before closing the lid or leaving the machine, all is well when I resume use by opening the lid and/or tapping on the touchpad.  Things are as they were when I left it.

However, if I leave the machine with the lid open and allow it to to take action on its own I'll have to do a forced power down by holding the power switch and then start anew.

Not a huge deal except every now and again the machine gets fairly hot as though the CPU has been left running without much if any fan cooling when it took its automatic actions.  THAT bothers me.

Again, I've tried multiple "base power plans" and have reset them to defaults as well as customized them.  I'm currently using "balanced" set to default.

[​//Edited the content to add model name]

billsey

Try it with Windows in safe mode. If it doesn't happen there we are likely looking at a third party app or driver that isn't playing well with sleep modes. If the issue is bad enough to lock the buss then it can leave the fan in a poor state, either running too fast ro too slow, and too slow doesn't give you higher temperatures than should be seen in an idle system.

Easwar

Hi @Smokindog,

Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

Smokindog

Easwar said:

Hi @Smokindog,

Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

I may contact tech support but it's alost 4 years old now, I doubt it's covered by ACER, and no way I'm paying for any repairs.

Callistemon

Smokindog said:

This began about a year ago.  I have SPIN5 SP513-52N-552K.

I've reset power plans to default as well as tried to customize them.

If I "short push" the power button (not a forced power down) before closing the lid or leaving the machine, all is well when I resume use by opening the lid and/or tapping on the touchpad.  Things are as they were when I left it.

However, if I leave the machine with the lid open and allow it to to take action on its own I'll have to do a forced power down by holding the power switch and then start anew.

Not a huge deal except every now and again the machine gets fairly hot as though the CPU has been left running without much if any fan cooling when it took its automatic actions.  THAT bothers me.

Again, I've tried multiple "base power plans" and have reset them to defaults as well as customized them.  I'm currently using "balanced" set to default.

[​//Edited the content to add model name]

Is the computer set to enter sleep mode automatically after inactivity, or is it becoming stuck while being set to stay fully on? What is the power button set to do under Control Panel > Hardware and Sound > Power Options > Choose what the power buttons do? Is it sleep, hibernate, or shut down? If it's hibernate, that would explain how Connected Standby only occurs after inactivity, but not during manual suspend.

It could be that Connected Standby is in effect once the laptop automatically suspends, but is not in effect when suspending through the power button. Connected Standby spins down the fans while continuing to use processor. To disable Connected Standby, open Command Prompt as administrator and paste the following two lines exactly:

powercfg /setacvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0

powercfg /setdcvalueindex scheme_current sub_none F15576E8-98B7-4186-B944-EAFA664402D9 0