Why does it show Aspire XXXX when i check for my model name in NItro 5 AN515-55-73RT?

gamerkid
gamerkid Member Posts: 5

Tinkerer

This is the screenshot


Answers

  • gamerkid

    I am really sorry that it is not showing the complete model no..   Sometimes operating system will not be able to fetch the exact model no.   


    However you can follow these steps to get the real model no 


    Turn off the computer. 
    Tap f2 while turning on the computer. 
    It will go to bios 
    Go to info menu 
    You will see the system serial no and model no


    Load the windows operating system  
    Try windows + x 
    click on Command prompt admin  - click on yes 
    type wmic bios get serialnumber >> c:\serialno
    Try windows + e -  It will open file explorer 
    click on This pc
    click on c drive 
    It will show you the serialno file
    Please open it using notepad
    It will show you the serial no 

    Or 

    type wmic bios get serialnumber on the command prompt screen
    It will show you the serial number. 
     

    You can also get the serial no or snid from the white sticker on the back of laptop. 


    Go to support.acer.com 
    chose your country 
    type snid or serial number 
    It will show you the model no on the website


    Try windows + pause break  on keyboard
    It will show you the system properties
    It will show you the model no along with the operating system details. 


    Try windows + r - on run - type msinfo32
    It will show you the System model and name.   


    Sometimes operating system will not be able to fetch the exact model no.   So please try the other options which was mentioned above. 



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  • proudsoul
    proudsoul Member Posts: 16 Troubleshooter
  • Can you send a screenshot of the SYSTEM INFORMATION? This problem usually occurs when the manufacturer changes the motherboard.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • proudsoul
    proudsoul Member Posts: 16 Troubleshooter
  • In that case I suggest you contact tech support again so they can fix the model name in the bios.

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)