Acer Nitro 5 AN515-42 unable to detect 2nd second monitor

EbbyN
EbbyN Member Posts: 15

Tinkerer

edited February 2022 in Nitro Gaming
Hello, recently I bought a drawing tablet to be used as a second monitor. Unfortunately, I can't seem to be able to connect it with my Acer Nitro 5 laptop.

1. I don't think there's any problem with the tablet or cable set. I've tried connecting it to my old computer and it works just fine
2. I have also tried using an HDMI adapter in case my HDMI port is not working. But it doesn't work (I have checked to make sure all the USB port is working by trying the connection with my mouse)

I would appreciate it if anyone can give their opinion on this as I'm really bad at IT. Thanks!

{Thread was edited to add model name to the title}
«1

Answers

  • What is the exact model of computer? Example AN515-55-58VH.
    What is the exact model of the drawing tablet?

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  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    edited February 2022
    Laptop: AN515-42-R9WZ
    Drawing Tablet: XP-PEN Artist 15.6 pro

    I'm so sorry, for the late reply. I didn't notice the notification ?
  • batmalin
    batmalin Member Posts: 4,231 Guru
    edited February 2022
    You have to connect either both USBs or a DC USB + HDMI as shown on the picture on the tablet website.

    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    I've tried it. I have also confirmed all the cables ARE plugged in at the right port by asking some other XP-PEN user. However, the laptop still fails to detect the signal from my tablet.
     
  • When you plug in the tablet, are there any driver issues in the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
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                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
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  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    I'm not sure how to check that but when I plug in the tablet, there's no troubleshoot notification. The only notification I got is something like 'Artist 15.6 pro is ready to run'

    It's weird because my laptop knows that the tablet is already plugged in but couldn't detect it as a second monitor.
  • This driver was released on February 18: https://www.xp-pen.pt/download/file/id/1981/pid/581/ext/zip.html
    What happens when you install this driver? Are you using an extender or connecting directly to the usb port?



    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    Nothing happens when I install the driver. At first, I tried plugging in the tablet with the driver already installed. When the screen shows no signal, I tried again after I uninstall the driver. Both methods don't work. 

    I've tried both the method you mentioned. I have tried using the extender and connecting directly to the USB port. None of it works.
  • When you connect the tablet, what appears in the device manager?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    Which part exactly I need to check?

  • Check this tab:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    This is how it looks

  • OK! Try this:
    a) first connect only usb cables and then restart windows;
    b) check if the tablet is recognized in the device manager;
    c) then connect the hdmi cable and check if the second display appears here:


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    Hey, I've checked it just now. The tablet did appear in the control panel but the I'm still getting the no signal issue

  • OK! In this case, some driver should still appear when trying to add the device. Can you send a screenshot of that window?


    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    You mean the screenshot of this small tab?


    How do I get to that tab? (I'm sorry! I'm a bit clueless when it comes to this things)
  • These images are in Portuguese. But they will help you:




    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    This is the only device that appear in the window

  • OK! Try installing this device:

    Then click here and check if any device with problems appears:

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • EbbyN
    EbbyN Member Posts: 15

    Tinkerer

    Do you mean checking at the device status?

    All of the device seems to be working properly.