Problems with installing Windows 10 on my brand new Acer Nitro 5

Croatic
Croatic Member Posts: 1 New User
So I got my new laptop Nitro 5 for my upcoming birthday earlier this day and when I first time powered it up I was greeted with absence of any OS. Okay I was expecting that. I plugged in my W10 Bootable USB drive to install W10 on it, but instead whenever I would choose any W10 version an error message would appear with "Windows can't find the microsoft software license...". I searched this problem for the whole day and ended up with no solution. I entered BIOS, fixed few stuff, checked list of available disks in cmd and it appears that 512 GB SSD that is inside can't be recognized, therefore W10 can't be installed. Not sure if that's the only issue but that's the most logical issue to me. And I have no idea how to solve it. I found some "solutions" that fix it by changing SATA option in bios, but acer forbid Configuration tab in BIOS settings so I can't change it to AHCI as those solutions imply. I even manually downloaded the 27 drivers such as storage drivers, and tried to install them via USB but failed. Help!

Answers

  • batmalin
    batmalin Member Posts: 4,231 Guru
    Press ctrl+s on the main tab in BIOS and SATA opration mode will appear and you will be able to change to AHCI.
    Please click "Yes" if I have answered your question.
    Userbench: https://www.userbenchmark.com/UserRun/31177158

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    Sata mode is more for if you are trying to install linux, or if your not able to install the drivers. If its not even showing in the BIOS it may be slightly loose, m2's can be annoying like that!

    As for the licence, is your model one of the free dos ones? If so, you will need to just click at the bottom to enter the key manually / enter a key later  as it will be looking for the key in the UEFI , the media creation toolket should allow that, how was yours made? :)