Aspire 3 A315-56 power bottom not working.

Hafezs
Hafezs Member Posts: 2 New User
Hello,

I have Aspire 3 A315-56-3325.

I have it since 10 months, the battery suddenly become getting empty in half hour, and the charging time to 100% is in about 15 minutes. 

I removed the bottom cover, removed the battery and connect it again. I returned the bottom cover and screws. The laptop is not turning on anymore, 

I tried to press the swg2 switch for 30 seconds, it did not work.

There is no swg1 switch like other acer models.

What is the problem ?


Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>I have it since 10 months, >>>

    The battery seems to have lost most of its energy capacity. This is not  normal. Do NOT risk voiding your one-year warranty by opening laptop again. Immediately go to this link. Click on your country. Click support link at top of country page.  Enter your machine's serial number id (SNID). Then arrange for warranty repair service before the one-year warranty period ends. Do this now.

    Jack E/NJ

  • Hafezs
    Hafezs Member Posts: 2 New User
    In my country there is no official Acer office. So warranty is useless.

    Any solution for making it work ? 

    Also when adapter is connected the orange / blue light is off.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>In my country there is no official Acer office. So warranty is useless.>>>

    Please reveal you country and I'll see what I can do.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Hafezs,

    Contact acer tech support,

    https://www.acer.com/ac/en/US/content/service-contact


    OR book the unit for repair service,

    https://customerselfcare.acer.com/CS2/#/

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    >>>In my country there is no official Acer office. So warranty is useless.>>>

    Please reveal you country and I'll see what I can do.

    Jack E/NJ