TC-390 Why is wifi so slow?

Denexster
Denexster Member Posts: 3 New User
edited February 2022 in Aspire and Veriton Desktops
Is this desktop limited? Have 1G plan and get 300 mbps.................

Thread was edited to add model name to the title


Answers

  • Larryodie
    Larryodie Member Posts: 1,657 Community Aficionado WiFi Icon
    Distance or obstructions to the router.
    If WI-FI has jacks for antennae then install.

    Normally I lose about 30% within the same room.
  • Larryodie
    Larryodie Member Posts: 1,657 Community Aficionado WiFi Icon
    Also other devices using the router at the same time within your household or neighboring stealing bandwidth.

    https://www.makeuseof.com/tag/wifi-speed-drop-fix/
  • Denexster
    Denexster Member Posts: 3 New User
    Sounds like poor or no antennas as the TC-390 is 12 feet away from the router.
    If wired in with cat 6 I get 930ish mbps.
  • Larryodie
    Larryodie Member Posts: 1,657 Community Aficionado WiFi Icon
    Try your cell phone in the same location using Speed Smart or the same speed test that you're using now.
    Does the computer have any jacks on the rear for an antennae ?
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    Yeah, it would help a lot if you told us what computer you have and what it's specs are. If you have an 802.11n card on the 2.4GHz channel, 300Mbps is really, really good. If you have an 802.11ax card on a 5GHz channel it's so so...
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  • Denexster
    Denexster Member Posts: 3 New User
    I have an Acer TC-390 UA92 with 802.11ac (Intel dual band wireless- AC 3168) on 5GHz.
    Your thoughts?
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    Thanks, that helps us a lot when trying to figure out what's going on. Which version of the drivers are running on your AC 3168? It looks like Intel released new ones last month...
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  • Larryodie
    Larryodie Member Posts: 1,657 Community Aficionado WiFi Icon
    (Intel dual band wireless- AC 3168 has antennae jacks. 
  • billsey
    billsey ACE Posts: 34,101 Trailblazer
    Yes, any 802.11ac card will have two antenna jacks...
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