Acer Swift 3 SF314-43 Image and sound don't sync. Is there a way to solve this problem?

Danyok
Danyok Member Posts: 5

Tinkerer

I bought an Acer Swift 3 SF314-43 in november and found this issue. Then I returned the laptop to the store, citing this defect. Next, I bought a new one, the same but with an AMD Ryzen 3 5300U processor and 256 GB of memory. The problem here is exactly the same. Updated drivers, reinstalled Windows, but nothing helped...

Answers

  • Danyok
    Danyok Member Posts: 5

    Tinkerer

    I mean, the sound is only a few milliseconds behind the image, but since I'm a perfectionist, I notice this defect and it annoys me a lot :)

  • billsey
    billsey ACE Posts: 34,313 Trailblazer
    It is likely the app you are using to play the video...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Danyok
    Danyok Member Posts: 5

    Tinkerer

    I've been waching videos in differnet Browsers. I also checked it by watching a video I took. In Zoom it isn't working correctly as well. 

    And I've dicovered another issue..
    The mic isn't properly working in Zoom. I've got the latest zoom update but it's still having problems...
  • Tobi_AN
    Tobi_AN Member Posts: 4 New User
    I literally have the exact same problem. It is like miliseconds slower(Sound) than the image. I guess the laptop is built this way. :( Sadly I haven't found a solution yet.