Battery stays at 0% even after buying a new battery

DrekGrey
DrekGrey Member Posts: 1 New User
My laptop's battery suddenly started draining while charging, So I assumed the battery was at fault and bought a new one. Now that I bought a new one it's stuck at 24% and it's never going up. I tried to update the drivers, tried a different charger, let it charge the whole night but it doesn't seem to work. I also noticed that if it is charging the laptop's charge light indicator usually stays on while it charges. Now it just keeps blinking

Answers

  • Easwar
    Easwar Member Posts: 6,727 Guru

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​