Acer Nitro 50 N50-620 Freezing Issue

fpsniperer
fpsniperer Member Posts: 12

Tinkerer

This post regards my new Acer PC, which is not even 2 days old.
To my dismay, I have noticed it freezing for a few seconds after ~2 hours of usage, regardless of the usage (i.e. it can happen while watching a video just as much as it can happen while gaming).
It's a total freeze, where the last bit of sound repeats like a drill, but it goes back to normal after 2-3 seconds.

I'm sure it will lead to quite some frustration in the future, especially while in a heated online match, so I would love any suggestions from anyone on whether I should send it back and get a replacement or if there is a fix.

Specs:
Intel core i7 11700F 4,9GHz
Sapphire RTX 3060 ti 8GB
16GB DDR4
WDC 1024GB SSD

I would love to hear your suggestions on this, will mean a lot to me.

Best Answer

  • fpsniperer
    fpsniperer Member Posts: 12

    Tinkerer

    Answer ✓
    Not useful at all. I had literally done almost all of the above-stated (de-bloating, removing useless programs and services, optimizing) the moment the initial setup was complete. Besides, it's a high-end machine, such things cannot possibly cause it to freeze up for 3 seconds.

    I haven't changed anything in the BIOS at all, other than flashing it (Microcode update, the freezing being the sole reason I flashed the BIOS, hoping it would resolve the issue).
    On top of that, the PROPRIETARY, NON-FREE nature of the Acer components doesn't really let you modify anything significant in the BIOS, other than boot order, which is what makes this issue even more complicated, as I could've tried running without the NitroSense program (many user reports that I've read, have stated that this program IS indeed the culprit for the freezing, and it coincidentally ONLY happens while NS is running), but given the fact that I'm FORCED to use ONLY this program for the fans and nothing else, I can't really try removing NS and using Argus for the fans (You seriously could've done MUCH better, Acer. tsk tsk tsk :/)

    Under no circumstance would it be OS-related, since as I've said, this pc is not even 3 days old, it's as fresh of an install as you can get (other than the bloatware that came with it).
    My files are also directly excluded from the possibilities, as even at a good 7-8 years of age my old PC NEVER had freezing like this occur. 

    The most likely reason for this I believe is, indeed, the Acer software. Since why would others state that the issue disappeared with swapping the MoBo/cooler, so they can actually control the fans through proper software? 

    It would be great if Acer actually delivered FINISHED and OPTIMIZED (also non-proprietary) software, as the NS app looks just like a demo version.

    I will just swap the Acer components for actually GOOD and CUSTOMIZABLE ones, as it's my only bet, other than sending it back.

Answers

  • William_mk2
    William_mk2 Ally Posts: 4,044
    @fpsniperer

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 

     

    It should work fine.. 




    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • William_mk2
    William_mk2 Ally Posts: 4,044
    edited January 2022
    @fpsniperer




    If the computer still freezes up then please follow the steps given below 


    We need to determine whether it is a hardware or software issue.. 


    Here are some of the steps to speed up your computer.  


    Try windows + r -  on the run window - type msconfig  - click ok  
    click on services
    check - hide all microsoft services 
    click on disable all
    click on startup 
    disable all the startup items 
    click on apply - ok  - restart the computer.     Loading process will be very fast now..

     

    Note: You can always enable the services and startup items later or set it to normal startup from selective startup later on the General tab  


    Try windows + r - on the run window - type appwiz.cpl  - click ok  
    it will show you the list of programs
    remove all the unwanted third party programs. 
    Please don’t remove any drivers.  
    If you are not sure , please don’t remove it.  


    Try windows + r - on the run window type temp - click ok -  it will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 


    Try windows + r - on the run window type  %temp%  - click ok  - It will show you the bunch of files -  try ctrl + a - select all files - press the shift key and click on delete files 


    If you are not able to remove some files - click on skip and then click click on continue.. 



    Try windows + r  - on the run window - type cleanmgr - click ok
    click on all the boxes except recycle bin and thumnail
    Delete the items which are checked 


    Try windows x - on the menu - chose command prompt admin or power shell admin 
    click on yes 
    on the blue or black window  type sfc /scannow 
    It will be running till 100 %


    Try to do a chrome reset 
    open chrome
    click on three dots on top right corner 
    click on settings
    Scroll down - go to advanced
    click on restore setting to default
    you will see reset settings - cancel
    click on reset settings 
    Open chrome 
    it will work faster now


    If it is still not working then we have to do a refresh and reset


    click on start - settings - update and security - recovery - reset this pc - get started 

    or 


    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progress

     

    Note:

     

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

     

     

    You can also do the recovery in an alternative way..

     

     

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress..

     

     

    If it is not working… 

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progress

     

    If it is not working… 

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose remove everything 
    click on local reinstall – Fully Clean the Drive - click on reset


    It will be in progress


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • fpsniperer
    fpsniperer Member Posts: 12

    Tinkerer

    Answer ✓
    Not useful at all. I had literally done almost all of the above-stated (de-bloating, removing useless programs and services, optimizing) the moment the initial setup was complete. Besides, it's a high-end machine, such things cannot possibly cause it to freeze up for 3 seconds.

    I haven't changed anything in the BIOS at all, other than flashing it (Microcode update, the freezing being the sole reason I flashed the BIOS, hoping it would resolve the issue).
    On top of that, the PROPRIETARY, NON-FREE nature of the Acer components doesn't really let you modify anything significant in the BIOS, other than boot order, which is what makes this issue even more complicated, as I could've tried running without the NitroSense program (many user reports that I've read, have stated that this program IS indeed the culprit for the freezing, and it coincidentally ONLY happens while NS is running), but given the fact that I'm FORCED to use ONLY this program for the fans and nothing else, I can't really try removing NS and using Argus for the fans (You seriously could've done MUCH better, Acer. tsk tsk tsk :/)

    Under no circumstance would it be OS-related, since as I've said, this pc is not even 3 days old, it's as fresh of an install as you can get (other than the bloatware that came with it).
    My files are also directly excluded from the possibilities, as even at a good 7-8 years of age my old PC NEVER had freezing like this occur. 

    The most likely reason for this I believe is, indeed, the Acer software. Since why would others state that the issue disappeared with swapping the MoBo/cooler, so they can actually control the fans through proper software? 

    It would be great if Acer actually delivered FINISHED and OPTIMIZED (also non-proprietary) software, as the NS app looks just like a demo version.

    I will just swap the Acer components for actually GOOD and CUSTOMIZABLE ones, as it's my only bet, other than sending it back.
  • Zertix
    Zertix Member Posts: 3 New User

    I had this issue too luckly I had warrenty on my device so I brought it in and apperently there was an issue with my graphics card and they had to install a whole new one.