Webcam Not Working - 0xa00f4244 (Error Code) - Acer Aspire 3

akash2020
akash2020 Member Posts: 4 New User
edited January 2022 in Aspire Laptops
I'm using Acer Aspire 3 Ryzen-5 Quad Core 2500U. I was Updating my laptop and I noticed my webcam isn't working and when I dug deep it notice there aren't any Webcam drivers installed on the laptop.
Under Device Manager, I tried to scan for the Hardware changes and also try to check the hidden Items but nothing seems to be working.
Furthermore, I did RESET MY PC but it is not working out. I am not able to find out Drivers for Integrated webcam anywhere.
I tried using the Patch download shown on the acer website but when I try to extract it nothing seems working.
Also, none of your Chat Support executives could resolve the issue and then disconnect the chat without even trying to troubleshoot it. I'm facing this problem for the last 7 days and nobody is helping me out here. I tried to find webcam drivers on the internet but it was all in vain also I checked on the Acer website and nowhere webcam drivers were mentioned
If you can help and provide me with a solution to this problem that would be great.

​//Edited the content to add model name.   ​

Answers

  • @akash2020


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  


    It should work fine.. 


    Sometimes a simple system restore will fix the issue.. 

    Try windows x
    click on power shell admin or command prompt admin 
    type rstrui
    chose an earlier date on which your computer was working fine  
    click on next, finish, yes
    It will restore your computer to an earlier date 
    if you get an message - system restore not completed - click on close 
    It will show you all the icons..


    Try and check whether it is working now ..



    If it is still not working ...


    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the i/o drivers, chipset drivers and check.. 


    If it is still not working then we have to do a refresh and reset

    click on start - settings - update and security - recovery - reset this pc - get started 

    or 

    on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

    It will show you keep my files and remove everything
    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress.. 
    login to computer and start using the computer. 
    If it is still not working 

    click on start - settings - update and security - recovery - reset this pc - get started 
    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progress

     

    Note:

     

    If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

     

    If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

     

     

    You can also do the recovery in an alternative way..

     

     

    There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose keep my files 
    chose the account - type the password - click on local reinstall - click on reset 
    It will be in progress..

     

     

    If it is not working… 

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose remove everything 
    click on local reinstall - just remove my files - click on reset

    It will be in progress

     

     

    If it is not working… 

     

     

    Click on troubleshoot – reset this pc

    It will show you keep my files and remove everything..

    chose remove everything 
    click on local reinstall – Fully Clean the Drive - click on reset

    It will be in progress

     

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JackE
    JackE ACE Posts: 44,781 Trailblazer
    >>>I tried using the Patch download shown on the acer website but when I try to extract it nothing seems working.>>>

    (1) Did you double-click and run the executable EXE file that results after extracting the zipfile?
    (2) What is your full ryzen model number? For example, A515-42G?

    Jack E/NJ

  • akash2020
    akash2020 Member Posts: 4 New User

    @JackE

    >> 1 --Yes, I did that and it displayed an image as shown below
    >>2-- Model number :- A315-41


  • JackE
    JackE ACE Posts: 44,781 Trailblazer
    What happens when you test it on this link https://webcamtests.com/   ?

    Jack E/NJ

  • akash2020
    akash2020 Member Posts: 4 New User
    edited January 2022
    @JackE


    Well it says something like this. 

    Also I tried to download the drivers mentioned there but still they aren't working
  • JackE
    JackE ACE Posts: 44,781 Trailblazer
    >>>I did RESET MY PC but it is not working out. >>>


    How did you reset your laptop? The ALT+F10 cold boot erase everything factory reset is arguably the best way to rule in or rule out a hardware failure. The camera often fails due to wire cable breaks in the hinge area due to opening and closing the lid too much. The ALT+F10 reset can probably help identify if it is indeed a hardware problems like this.

    Jack E/NJ

  • akash2020
    akash2020 Member Posts: 4 New User
    I did reset the pc using the normal way . Going to the windows and choosing the option Reset the Pc and under that I Picked removed everything option and did local install. I did this twice but nothing useful came out
  • JackE
    JackE ACE Posts: 44,781 Trailblazer
    Try the ALT+F10 cold boot factory reset from the hidden ACER OEM factory Windows partition on the boot drive. The Windows reset is not a factory reset.

    Jack E/NJ