Nitro 5 wont turn on, Blank screen and keypad lights up. RUDE CUSTOMER SERVICE
Hi,
Have a 3 year old acer nitro 5 and it wouldnt turn on the other month, still doesnt so took it to the local computer repair guy. he explained the MOB? or motherboard had broken and would only been caused by a manufacturing defect or a common problem and I should speak to acer and try get them to replace or repair the laptop.
although we have had the laptop 3 years its barely been used mainly for online surfing and a few light games here and there (theme hospital, age of empires).
after reading through a few pages on this community it seems its a very common problem and as such my not so cheap gaming laptop has turned into a heavy paperweight.
i spoke to acer this evening and they have said take it up with where i purchased the laptop from which i feel is just passing the buck and i will end up calling acer back shortly after speaking to the shop i purchased the laptop from. has anyone else had rude customer service from acer? I asked the employee at acer if after i send the laptop to them the technician comes to the same conclusion its a manufacturing fault, then would i be liable for the cost to repair or replace? to which his response was yes. This alone infuriated me as I deem the device UNFIT for purpose. Therefore coming under the consumer act 2015 it should be repaired, replaced or alternative provided at cost to the manufacturer.
Can Anyone give me some advice on who or how i get in contact with the people at acer as this isnt a great product if it fails after only a few years at the cost of the device its rather shocking..
thanks
