E5-553-T5K4 16.5/32GB Ram is locked in Hardware Reserve

GhostOwl
GhostOwl Member Posts: 2 New User
SNID: 70814841276
BIOS version: V1.31
Microsoft Windows 10 Home 64-bit
Processor: AMD A10-9600P RADEON R5, 10 COMPUTE CORES 4C+6G
Memory: 32GB installed [15.5GB committed and 16.5GB reserved]
Hard drive 1: 931.51GB, Seagate (HDD)
Hard drive 2: 29.72GB SDHC Card (USB)
Graphics device: AMD Radeon (TM) R5 Graphics

I'm trying to optimize my RAM but am unable to access more than half of it.
I've already tried
:msconfig, boot, advanced options, uncheck both "Number of processors" and "Maximum memory"
 That was unsuccessful 
:system settings, system info, system protection, advanced tab, performance settings, advanced tab, virtual memory change, unchecked "auto manage", selected "No paging file"
 That was unsuccessful

I've even checked BIOS up to date
I'm honestly stuck at this point.

Any help is majorly appreciated. 

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' near the top of the next page. Scroll down and make fast startup is UNchecked. Shut down Windows normally. Enter the BIOS  menu with F2 on startup. Press F9 to load defaults. F10 to save defaults and exit.

    Jack E/NJ

  • GhostOwl
    GhostOwl Member Posts: 2 New User
    JackE said:
    Open Control Panel. Search 'button'. Click 'change what the power buttons do' in left pane. Click 'change settings that are currently unavailable' near the top of the next page. Scroll down and make fast startup is UNchecked. Shut down Windows normally. Enter the BIOS  menu with F2 on startup. Press F9 to load defaults. F10 to save defaults and exit.
    Unfortunately, this did not work. It shows I have all 32GB of RAM but it is still withholding 16.5GB in Hardware reserves.
  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    This is a likely BIOS firmware issue (maybe even a bug) related to how it allocates or shares (or doesn't share with the operating system) RAM that's been added to its base factory-shipped RAM configuration. We might have to try to reset the BIOS to clear its default based on the original factory RAM configuration.

    Unfortunately, the CMOS coin cell is on the top side of the mainboard and probably not easy to remove and short its terminals. Sometimes there are a pair of small BIOS reset jumper pads in the RAM socket area of the mainboard. You might want to check to see if they're there. They'd be marked alphanumerically starting with a J or G on the mainboard.

    Jack E/NJ