Aspire E1-531-2697 ram upgrade not showing 8GB

myl35
myl35 Member Posts: 1 New User

I know the computer only has 4GB ram installed. i had bought and installed another stick of 4gb and on the BIOs and windows 7 it only shows 4GB installed with 3.89GB usable. how can i fix this to use the full 8GB?

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    If you have attempted to install additional RAM, it should, at a minimum, be seen in the BIOS.

     

    You will want to remove the RAM and reinsert the RAM to ensure that it is properly seated.

     

    It may be necessary to check the RAM in the 'known good' slot that the shipping RAM is occupying.  This would check to make sure that the RAM you purchased is actually working in the system.

    Conversely, you can attempt to put the shipping RAM in the second slot to make sure the slot is working properly.

     

    If you have a slot that is not working, please contact your local service center for assistance.

     

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