Brand new AN515-55-53E5 won’t display the screen

HoughtalingA
HoughtalingA Member Posts: 1 New User
I just bought an Acer Nitro 5 laptop and I can hear Cortana speaking about instructions but my screen stays black. No startup logo. Nothing.  

Answers

  • Leostat
    Leostat ACE Posts: 3,043 Pathfinder
    If you shine a very bright light up through the screen can you see anything? This is to check if the backlight isnt functioning
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @HoughtalingA,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​