Where can I get an original copy of my laptops Windows 10?

kqeri
kqeri Member Posts: 2 New User
My laptop is stuck in a boot loop no matter how I try and fix it. I figured I don't mind loosing my files and data I just need to know where I can find my original copy of Windows 10 to get it back working again. Thank you!

Best Answer

Answers

  • StevenGen
    StevenGen ACE Posts: 12,676 Trailblazer
    Answer ✓
    Download and install the MS Win-10 its got less apps and rubbish and will work much better with a clean install on your laptop. 
  • billsey
    billsey ACE Posts: 34,912 Trailblazer
    It depends on what laptop you have. Most of the newer ones allow a full reset with the Acer version of the OS using Alt-F10 at boot. If you do a clean install of the vanilla Windows you will likely have to reinstall drivers and won't have any Acer utilities.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @kqeri,

    Reset this PC and keep my files
    1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
    2. You will get a blue screen. Choose the option troubleshoot. 

    3 Ways to Reset Acer Laptop to Factory Settings without Password​​

    3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed. 
    4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
    5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
    6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
    7. Follow the process until it completes.
    8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.​