Aspire C27-962 monitor not working

Spieren

Hello, I have been having a massive problem with my Aspire C27-962, where the pixels on the screen will randomly flicker, and all of them are either the wrong color no matter what the color is. I have been trying different ways to fix it by updating drivers or resetting settings. When I have a miracle and restore it to some extent, it always reverts or worsens. I don't know what the problem is and am getting desperate. Any help or advice on how to fix is much appreciated.

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billsey

I'm thinking hardware rather than software, but you might be able to confirm that. Boot into the BIOS and wander around long enough to verify the problem does not happen. If it does not then we are looking at software, if it repeats in the BIOS then hardware. If hardware I'd look at the cable that goes between the motherboard and display. There are a bunch of wires in that cable and though it doesn't flex like the similar cable in a laptop it is possible for the connectors to corrode.

Easwar

Hi @Spieren,

It looks like hardware issue. Contact acer tech support,

https://www.acer.com/ac/en/US/content/service-contact​

OR book the unit for repair service,

https://customerselfcare.acer.com/CS2/#/

Commodore_1995#

This link shows how to disassemble the all in one: https://community.acer.com/en/discussion/614167/how-to-replace-the-hard-drive-on-the-acer-aspire-c27-aio