How to complete factory reset w/o Google account info?

Iconianite
Iconianite Member Posts: 2 New User
Factory reset of my A500 stalls, because login credentials to existing Google account are rejected as non-matching (though they definitely do!), and creation of a new account always fails in the last step with the message "Try a different user name. ^1 is not available". I never picked "^1" as user name, and the same error message appears when using any of the Google-suggested user names. So I can neither login to my existing Google account, nor create a new one to continue the installation process. Does anybody have an idea how to circumvent this dead end to finish the reinstall of Android?

Answers

  • Iconianite
    Iconianite Member Posts: 2 New User
    Solved part 1: There is a choice to bypass Google account during Android setup, so I have a running 3.2.1 again. Still not able to link it to my Google account, can't install the Play Store app, can't upgrade to a newer browser, etc. etc.
  • billsey
    billsey ACE Posts: 34,246 Trailblazer
    Yeah, Google has dropped support for those oldest versions of Android.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.