Aspire A515 Failed Firmware Update - Won't Reboot
I was having issues with a third party program crashing so I checked my Windows update tool to see if there were any new additions since the big Windows 11 update. The Windows update tool did have one minor update but also noted an optional update of a firmware item (which I unfortunately did not write down the exact name). Having had success in the past with optional updates, I selected the firmware update and the reset to install. The system restarted and (if memory serves) it showed a SMART bios v.----- on the system and a v.----- that it was being updated to. There was a green progress bar which quickly reached 28%. There was also a red banner saying essentially Do not remove from A/C power.
After about five minutes the progress bar still read 28% so I assumed this may take more time than I thought and left for about an hour. Upon return nothing had changed, the progress bar still read 28% and nothing (i.e. "esc", Crtl + Alt + Delete, etc...) that I tried would have any affect. At which point I did a hard reset by pressing the power button for 10 sec. The system shutdown, appeared to come back up by lighting up the keyboard and kicking on the fan but then quickly powered both down. It would then repeat that cycle over and over. The only way to break the cycle is using the battery reset with a pin/paperclip.
Upon attempts to restart after the battery pin reset, the same cycle of: keyboard lights - fan - shutdown would start all over again. No matter any key strokes (F8, F2, Alt + F10) after the battery pin reset, the same cycle starts. At no time do I get anything on the screen.
In concluding I now have a brick, I attempted to engage Acer support utilizing the out of warranty process of submitting a ticket and waiting to hear back. Yet, every time I go through the process of creating a ticket by entering the S/N, validating the caption process, entering my info, typing in the the problem, selecting the required "I have read the instructions" check box....upon pressing Next - a red "required" appears next to the box I checked regarding having the read the instruction and will not move me to the next stage of the ticket process.
Open to input on how I might attempt to resolve this problem myself as well as engaging Acer support to ascertain if they believe they can resolve the problem.
Thanks.
