My Acer Swift keeps not responding and requires manual turn off SF314-42

aballet
aballet Member Posts: 4 New User
edited January 2022 in Swift and Spin Series
I purchased the Acer swift new this summer and now it randomly freezes and does not respond. ctr + alt + del doesnt work. The only thing that works is a manual turn off then turn on. I have tried degragmenting, cleaning up, doing a computer health check, and updating to the newest windows. Nothing is working. Please help. 

Thread was edited to add model name to the title


Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    >>>updating to the newest windows.>>>

    (1) What newest Windows?
    (2) What is full swift model number? For example, SF314-52?

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @aballet,

    Try to do power drain,

    1. Shutdown the unit.
    2. Unplug the cables connected to the unit.
    3. At bottom of the unit there will be a small tiny pin hole with a battery symbol close to it. Take a pin or a paper clip insert into it you feels like pressing a button hold it for 20-30 seconds. 
  • aballet
    aballet Member Posts: 4 New User
    Thank you! I will try that! 
  • aballet
    aballet Member Posts: 4 New User
    @JackE
    1. I have Windows 11
    2. My swift Model number is: SF314-42
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    >>>Thank you! I will try that! >>>

    Please let us know results. Thanks.

    Jack E/NJ

  • aballet
    aballet Member Posts: 4 New User
    The power drain did not work. Still having the same problem.