Laptop doesn't go to sleep properly and instead freezes Nitro 5 A515-53

I've posted this before but still can't get a fix. I tried updating the BIOS and it did help by making it go to sleep and wake but it still doesn't work 100% of the time as it should.

What would happen basically is that I would close the lid or press the sleep key and the screen would go off but the laptop itself is still powered on. The keyboard lights would still lightup when I press on it but no matter what I do the screen won't come back on and the laptop would still be stuck like this, not asleep but neither properly awake, until of course I hold down the power button to force it to shutdown completely.

And the same thing happens when it's set to sleep after a specific amout of time after inactivity.

Laptop is Acer Nitro 5 A515-53

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AnhEZ28

@Spleed you can try to uninstall the Intel Graphics driver and reinstall with new Intel DCH driver.

Spleed

AnhEZ28 said:

@Spleed you can try to uninstall the Intel Graphics driver and reinstall with new Intel DCH driver.

Can you please tell my how exactly if you don't mind?

AnhEZ28

@Spleed you can get the latest Intel display driver from here: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html. Get the .exe one. follow the setup procedure and it should get your driver updated.

Spleed

AnhEZ28 said:

@Spleed you can get the latest Intel display driver from here: https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html. Get the .exe one. follow the setup procedure and it should get your driver updated.

No driver that can be installed was found on this device

Easwar

Hi @Spleed,

Reset this PC and keep my files
1. Shutdown the unit. Press and hold alt+F10 key. Then turn ON the unit.
2. You will get a blue screen. Choose the option troubleshoot.

3 Ways to Reset Acer Laptop to Factory Settings without Password

3. Select Keep my files to refresh your PC and reinstall your operating system without removing your personal files. Click Next to continue. Important If you have apps installed on your PC, they will be removed.
4. Resetting the PC will reinstall Windows, change settings back to their factory defaults and remove all preinstalled apps and programs without removing your personal files. Click Reset to continue.
5. You will be shown the reset progress on the screen. The screen will turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have been reset back to its factory default settings without removing your personal files.

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