I have a battery charge problem Acer Aspire 5 A515-52G-57W3

himi
himi Member Posts: 1 New User
Hello
So my acer won't charge. When i plug it in it just says "plugged in" and it doesn't charge. I had this issue one time and i brought it to warranty. They told me that it is a bios problem. Now I have it again and I do not want them to fix it. I want to fix it myself. I went to the bios by pressing f2 when the computer starts and there was no option for battery. I tried every solution online there is, like holding the button with a paper clip on the back and so on. Please help me.

Answers

  • JackE
    JackE ACE Posts: 44,868 Trailblazer
    Go to the elevated command prompt.  Enter 'powercfg /batteryreport'. Then return to the desktop. Open file explorer. Then search for' battery-report.html' in the c:\windows\system32\ sub-folder. Double-click to open it in the browser. Post screenshot of the first part of the report if possible that compares design full charge capacity with its remaining full charge capacity.

    Jack E/NJ

  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @himi,

    Are you getting any light indication when charger is connected.