My AN515-44-R99Q stuck in boot loop

Caitm22
Caitm22 Member Posts: 1 New User
Hey guys, I have a Nitro 5 model AN515-44-R99Q. It was shut down while performing an update, and now it’s stuck rebooting over and over again. It shows the Acer logo, then tried to have a pop up window, but that doesn’t load before it goes back to the Acer logo. I’m not sure what to do, any help would be appreciated. Thanks so much. 

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon

    Hi @ Caitm22

    1. Power OFF the unit.
    2. Unplug all the cables.
    3. Press and hold the power button for 30 seconds.
    4. Turn ON the unit and check.​

     



  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @Caitm22,

    # Try to get the BIOS page.
    1. Turn OFF the unit.
    ​2. Press and hold the F2 key and turn on the unit. 
    3. You will be in setup utility page. 
    4. Once you got the screen release the F2 key.
    5. Tap on F9 key and hit enter key without changing the option.
    6. Tap on F10 key and hit enter key without changing the option.
    7. Your unit will restart by itself. 

    Check this T/S and post the result. ​