A515-54G-54QQ Will not charge, will not boot with AC adapter only.

BlueNostromo
BlueNostromo Member Posts: 1 New User
Hello, I have verified that the charger port is working fine. I get good 19.X voltage readings on the motherboard. The laptop turns on under battery power but will not charge. It will also not turn on using the AC adapter only. It will not charge when powered off. The battery reset button did not seem to help. Running the cmd powerconfig /battwhatever, it showed that the full charge capacity was 32Wh where design is 48Wh.

Does anyone have any idea of fixes? I have ordered a new battery but that will be a few days. I am concerned that the laptop will not turn on with just the AC adapter. Is that normal on newer laptops? 

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