Why won't my Acer Aspire AZ1620-UR31P it will not load/ boot up?

6monksdad
6monksdad Member Posts: 1 New User
My aspire AZ1620-UR31P will turn on and start to load will go through 2 or 3 screens then get stuck...I want to say it says something about system updates... Before that started to have it would load up and tell me I was missing a driver so I tried to do a factory restore when it restarted and attempted to load that when it started to stay on that screen I let it run on that screen for several hours at one point

Answers

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Can you take pictures of the screens it goes through, and the final one where it hangs? It sounds like you are likely correct it's having issues with some update, but it might also be a drive problem.
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  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @6monksdad,

    Are you able to get into BIOS.