Realtek PCIe GbE Family Controller does not work properly in Acer TravelMate X3410-M notebook

bejczi

Hi,

I have an Acer TravelMate X3410-M notebook. The Realtek PCIe GbE Family Controller does not work properly. 

According to the data sheet the Lan adatapter's speed is 1 Gbps, but it works only  with 10Mbs.

I tried to change driver, update from Acer support page or Intel® Driver & Support Assistan and to reinstall (clean) Windows too (all is up to date).

But it didn't work out either.

My home network works fine, all other computer can work with 1 Gbps Lan speed.

Best regard,

Balazs

Acer TravelMate X3410-M notebook (TMX3410-M,  NX.VHJEU.021)

Windows 10 Enterprise (21H2, 19044.1415, Windows Feature Experience Pack 120.2212.3920.0)

William_mk2

@bejczi

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

Try and check whether it is working fine.. 

If it is not working..

 

Try windows + r

go to run - type ncpa.cpl

right click on ethernet - disable and enable it

right click on ethernet - click on diagnose 

Try windows + r 

on the run - type devmgmt.msc

it will go to device manager 

right click on realtek - click on update - chose the 2nd option - chose let me pick

it will show list of drivers - on the list it will show multiple drivers - you need to try one by one  

Try the first one - click on next - it will install the driver - click on close

Now try to check the ethernet speed.

Do the same steps again and try the second driver and check...  Try all the drivers on the list and check one by one..

If it is not working then right click on realtek - uninstall and restart the computer. 

If it is still not working ...

If it is still not working 
Uninstall the realtek adapter from device manager 
Dont restart the computer. 
Go to support.acer.com 
chose your country 
type snid or chose your model 
go to drivers 
Install the realtek driver 

If it is still not working then we have to do a refresh and reset

click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything
chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 
If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset

It will be in progress

 

Note:

 

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost

 

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

 

 

You can also do the recovery in an alternative way..

 

 

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

 

 

Click on troubleshoot – reset this pc

It will show you keep my files and remove everything..

chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress..

 

 

If it is not working… 

 

 

Click on troubleshoot – reset this pc

It will show you keep my files and remove everything..

chose remove everything 
click on local reinstall - just remove my files - click on reset

It will be in progress

 

 

If it is not working… 

 

 

Click on troubleshoot – reset this pc

It will show you keep my files and remove everything..

chose remove everything 
click on local reinstall – Fully Clean the Drive - click on reset

It will be in progress

 

bejczi

Hi,

Thanks your help, it was a very long and useful check list. I tried these steps, but unfortunately they didn't work. My current system was a clean install.

Why I needed to reset battery internal statistic? How can I check that it was successful?

Easwar

Hi @bejczi,

Check for Updates. It is possible that your Realtek PCIe GBE Family Controller is not working because your computer needs crucial updates to continue functioning. ... You have to tackle the responsibility of keeping your computer updated so that your drivers and accessories can receive the latest updates, too.

bejczi

Hi @Easwar,

Thanks for your reply, my system is up to date.

billsey

Bring up properties on the network adapter (probably easiest to do it from Device Manager) and check in the advanced tab to see if there's a preferred speed setting. If that were set at 10Mbps you would see those symptoms.

Erick-Acer_Retired

Hi @ bejczi
Since you did a complete reinstallation of windows. try the media creation tool
 https://www.microsoft.com/en-in/software-download/windows10

bejczi

Hi everyone,
thanks for your answers. I gave up and i will buy a USB-LAN adapter. It works, because i tried. 

Best regards,

Balázs