My 2019 acer Helios 300 won’t boot

wildwolf15
wildwolf15 Member Posts: 9

Tinkerer

Yesterday while I was playing a game is suddenly shut off while plugged into the AC power and won’t boot. I’ve tried unplugging the battery and plugging it back in. I charged it until I got the solid blue light, but when I press the power button it just flashes the blue light and doesn’t show the the backlight or screen flicker. I also tried removing the ram and putting it back in, but I got the same result.

Answers

  • wildwolf15
    wildwolf15 Member Posts: 9

    Tinkerer

    It has a gtx 1660 with 6gb, i7, 16gb of ram I added a 1tb Samsung 970 evo.
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon

    Hi @ wildwolf15
    (1) Press and hold power button till laptop shuts off.
    (2) Unplug charger. No LEDs should be lit.

    (3) Insert paper clip into reset pinhole on bottom for about a minute
    (4) Plug charger back in but wait till battery charge LED turns from steady orange to steady blue
    (5) Only after battery charge LED turns steady blue, turn laptop back on and immediately press the F2 key to enter the BIOS menu
    (6) Press F9 in the BIOS menu to load defaults. Press F10 to save defaults and exit the BIOS menu
    (7) Laptop should start Windows login normally or continue repair

  • wildwolf15
    wildwolf15 Member Posts: 9

    Tinkerer


    Hi @ wildwolf15
    (1) Press and hold power button till laptop shuts off.
    (2) Unplug charger. No LEDs should be lit.

    (3) Insert paper clip into reset pinhole on bottom for about a minute
    (4) Plug charger back in but wait till battery charge LED turns from steady orange to steady blue
    (5) Only after battery charge LED turns steady blue, turn laptop back on and immediately press the F2 key to enter the BIOS menu
    (6) Press F9 in the BIOS menu to load defaults. Press F10 to save defaults and exit the BIOS menu
    (7) Laptop should start Windows login normally or continue repair

    It won’t even turn on to boot into bios or user login, and what pinhole?
  • wildwolf15
    wildwolf15 Member Posts: 9

    Tinkerer

    edited December 2021
    …what if it got hit because because I travel with it? I use it for both work and casual gaming