Aspire 5 keyboard issues

JacquesVT
JacquesVT Member Posts: 3 New User
Hi everyone, I'm new here, and obviously have a issue with an Aspire 5 laptop, on battery only and also when plugged in.
Okay my problem. My daughter's laptop, Acer aspire 5, all went well, and all of a sudden it wont switch on, at least not with the power button. If I press any other key repeatedly, it switches on, but when I stop pressing any key, within a second or two, it just switches off. If I repeat pressing, it boots up into windows, but the moment I stop, it switches off.
So when I keep pressing, and the same time manage to unplug the keyboard (integrated keyboard), then it stays on. So something is definitely wrong with the keyboard.
If I plug in an external keyboard, we can then carry on as normal, but the moment I plug in the integrated keyboard, it switches off. I did strip the laptop until it was only the keyboard left, and did not see anything wrong. If didn't remove the keyboard, that seemed like way too deep. But I will if I just knew where to look.

Answers

  • @JacquesVT

    Please provide the exact model no.    How long you are facing this issue.   Are you able to attach and deattach the integrated keyboard on this model.


    After you plug in the external keyboard..

    Try windows x 
    go to device manager 
    expand keyboard 
    right click on keyboard driver - uninstall 
    Restart the computer 

    It should work fine.. 


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Click on "Like" if you find my answer useful 

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    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • JacquesVT
    JacquesVT Member Posts: 3 New User
    Hi, Thanks for the reply.
    Exact model no is: Aspire A517-51 series.
    I will try the above, problem is just that in order to keep in on, I have to press any button on the keyboard repeatedly, as in the whole time. To do or type anything is a mission.
    It has the small pin hole, and I will press it and follow the steps. Oh and yes, the keyboard can be disconnected inside the laptop.
    Let me try.
  • JacquesVT
    JacquesVT Member Posts: 3 New User
    I tried the above, did'nt work.
    I removed the power cable, pressed the reset button in the pin-hole for 1 minute. Then switched back on, F2 into the bios, F9, yes, F10 save & exit. Then the moment I do not press any key repeatedly, the laptop goes off. 
    The only way I can keep the laptop on, is to press keys the whole time, and while doing that, disconnecting the keyboard from the motherboard. Then it stays on, and I can use an external keyboard, and everything works perfect.

    Thats why I say, it's definitely the keyboard.
  • @JacquesVT

    I think keyboard might be causing the issue.    You might have to replace the keyboard.

    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 

    If it is out of warranty, please contact local store or

    Go to the website support.acer.com - chose your country.   On the new page - scroll down -  Click on  "Repair My Acer" - Request to have your Acer product repaired.   There will be charges for repair. 

    Additional info to contact Acer Store:  Please visit the website - support.acer.com - chose your country - click on shop.   You can buy desktop, laptop, monitor and accessories.  Alternatively,  on the top right corner you can find the phone no to contact Acer store.   For the parts which are not available on Acer store, you have to contact local store.

    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★