Acer nitro 5 gaming laptop not turning on

shreyanshjogi
shreyanshjogi Member Posts: 1 New User
Hello Team,

I have acer nitro 5 which warranty just expired. My laptop is not turning at all and also not showing any charging sign. I kept on charge for long time to see if battery was drained completely but no luck, It is not turning on at all. Working fine and suddenly started this issue. Also I can smell burnt from back of laptop. Could you please suggest on this. seems like issue with mother board. 

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ shreyanshjogi
    1) Press and hold power button till laptop shuts off.
    (2) Unplug charger. No LEDs should be lit.
    (3) Insert paper clip into reset pinhole on bottom for about a minute
    (4) Plug charger back in but wait till battery charge LED turns from steady orange to steady blue
    (5) Only after battery charge LED turns steady blue, turn laptop back on and immediately press the F2 key to enter the BIOS menu
    (6) Press F9 in the BIOS menu to load defaults. Press F10 to save defaults and exit the BIOS menu
    (7) Laptop should start Windows login normally or continue repair
  • Ingrid-Inactive
    Ingrid-Inactive Inactive Posts: 3,612

    Inactive

    Hello @shreyanshjogi

    I am sorry for the issue you are having with your notebook, I sent you a private message with some information, please check it at your convenience. 

    Best Regards, 
    Acer-Ingrid 


    [The Acer Community is not a direct portal to Customer service, the Acer Forum Discussions were designed as a peer to peer support community where Acer users help other Acer users. Many Acer employees (Moderators), read the various topics posted here and you will notice that some Acer employees interact with members when appropriate, primarily we want the community to be a place where members can exchange their own advice and ideas. ]