TMP 512 52 Camera Driver

RoCes
RoCes Member Posts: 2 New User
I have a brand new TMP 512 52 laptop, built in cam is not working.  "Camera" in device manager does not appear, anyone know where i can find the driver please Thank you, thank you, thank you.

Answers

  • RoCes


    Please provide the exact model to help you..  (  This is just an example..   It is like 

    TravelMate P50-41-G2)


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   


    Now please go to device manager and check whether you see the camera ...


    If you are not able to find it...


    Click on view on the top  - click show hidden devices

    check whether you are able to see the camera

    If you are able to see it - right click on it - uninstall and restart the computer.  


    Now please go to device manager and check whether you see the camera ...


    If it is still not working...


    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the camera driver 


     


    Click on "Like" if you find my answer useful 

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    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • RoCes
    RoCes Member Posts: 2 New User
    complete model is TMP215-52G-75L8
  • billsey
    billsey ACE Posts: 34,682 Trailblazer
    edited December 2021
    The camera driver is the normal one that is provided with Windows, but it doesn't sound like your system thinks the camera is even there. Are there any warnings or errors in Device Manager? Does it show up if you turn on Show Hidden Devices?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
    Hi @RoCes,

    Did you try to open camera through different apps.
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    RoCes said:
    I have a brand new TMP 512 52 laptop, built in cam is not working.  "Camera" in device manager does not appear, anyone know where i can find the driver please Thank you, thank you, thank you.
    I would suggest you to try BIOS defaults and check if the camera driver appears in device manager..

    If the above suggestion is not success then please try and update your windows. Chances are high because microsoft has fixed some bugs.

    Please share an update here..
    Click on 'Yes' to accept my comment as answer