Why does my Acer Spin 513-54N screen showing white lines?

Pogson
Pogson Member Posts: 4 New User
edited October 2023 in Swift and Spin Series
I bought my laptop in June 2021, it has been working fine. Yesterday, I had it connected to a monitor via HDMI as I normally do and normally works fine.
When I came to the laptop, I realize there were white lines at the top and sometimes a dull grey colour along the screen. I have tried different methods to rectify nothing works. I have restarted, I have uninstall and reinstall display drivers etc. Can someone advise what else I can try?

Answers

  • @Pogson

    You say "Why does my Acer Spin 513-54N screen showing white lines?"

    You say "Yesterday, I had it connected to a monitor via HDMI as I normally do and normally works fine"


    Try to use an alternative cable and check.    Try to unplug the cable between laptop and monitor, plug it back and check.. 


    I understand you are getting the lines on the laptop..

    We need to determine whether it is a hardware or software issue..   Turn off the computer.   Tap f2 while turning on the computer.   It will go to bios.   Please stay on the bios screen for 30 mins.    If the display is looking good on bios then it is a software issue.   If the display is not looking good on the bios screen then it is a hardware issue.   

     

    If it is a software issue try the following the steps..

     

    Try windows x 
    go to device manager 
    expand display adapter
    right click on display driver - uninstall 
    Restart the computer 


    It should work fine.. 


    If it is still not working 
    Uninstall the display adapter from device manager 
    Don’t restart the computer. 
    Go to support.acer.com 
    chose your country 
    type snid or chose your model 
    go to drivers 
    Install the display driver 


    It should work fine.. 


    If it is still not working...


    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  



    This is the final step you can do on the monitor ...


    Try to do power drain test on your monitor.. 


    Unplug all the cables from the monitor
    If the cable is inbuilt please don't try to remove it.  
    Hold the power button for 1 minute
    Plug all the cables back.
    Turn on the monitor and check..

    If it is not working fine ..


    Using the control buttons on the monitor try to reset the settings to defaults and then check..   It should work fine..


    I have provided you all the steps to help you...


     


     


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • billsey
    billsey ACE Posts: 34,504 Trailblazer
    It sounds like the white lines do not show up on the external monitor, but do on the internal? That can often be an issue with the cable that runs between the motherboard and monitor. They tend to eventually develop cracks in the wires where they are flexed each time you open or close the laptop, but it's really unusual for it to happen on such a new machine. Contact Acer service and get a ticket started for warranty service and have them fix it for you. If you just let it go it will likely gradually get worse...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • Easwar
    Easwar Member Posts: 6,727 Guru
  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ Pogson.
    Did you try acer support ?
    Hi @ williammpenna
    Don't worry its is electronic device and  its is very good model. you can go for it asper good reviews 

  • Pogson
    Pogson Member Posts: 4 New User
    @Acer-Erick I am going to try and contact them now. So now the screen is black won't turn on but I have it connected to a external monitor and the display is working fine on the external monitor but laptop screen is black.
  • Pogson
    Pogson Member Posts: 4 New User
    I tried to use the chat feature and also telephone contact....none are working. 
  • Pogson
    Pogson Member Posts: 4 New User
    I just bought this laptop in June. It was working fine. No falls or nothing....just one day...white lines and then now black screen only working with external monitor. I have not been using it in tablet mode so I wouldn't think it is the flex cable.
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