581T battery charges only in standy mode or off but not during use.

illiniguy73
illiniguy73 Member Posts: 2 New User

My 581T 6405 (1 month old) battery no longer charges when my computer is in use. When I plug in the AC adapter, the battery icon animates for a few seconds but then freezes. When I hover the pointer over the icon, it indicates that the adapter is connected and charging but the charge status does not change. The battery does charge properly when the computer is off or in stanby mode. I emailed tech support and received the standard cut and paste non-sensical responses. The first tech wanted me to install an older version of the epower app (new version already present on my system). The second tech wants me to replace the battery. I'm happy to do that but I'm thinking the battery is not the issue. I will try calling tech support in a day or two but I wonder if anyone here has had the same issue knows what is the problem.

Thanks.

Answers

  • Tommy-Acer
    Tommy-Acer VIP Posts: 6,317 Seasoned Specialist WiFi Icon

    My first thought is that there may be an issue with either the battery or the power board on the system.

     

    We would suggest contacting technical support in your region for further assistance with this issue.
    Acer Service and Support

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