Boot issue G5 793-73nz help

Cowpker4life

So 2 years ago laptop just randomly would not turn on had power for just power button after messing with keyboard light up as well. Flash forward to today figured try turning on wth before putting away for storage and it booted up more or less like should but random keys on keyboard do not work and after windows update it shutdown and now just keyboard and power button light up. Have had times where it will power cycle but atm just stuck with black screen. Any ideas?

StevenGen

Cowpker4life said:

So 2 years ago laptop just randomly would not turn on had power for just power button after messing with keyboard light up as well. Flash forward to today figured try turning on wth before putting away for storage and it booted up more or less like should but random keys on keyboard do not work and after windows update it shutdown and now just keyboard and power button light up. Have had times where it will power cycle but atm just stuck with black screen. Any ideas?

Cowpker4life try the usual consumer pre checks and resets of:

• Battery reset pinhole at the bottom base - Simulates removing and reinstalling the battery. Insert a paperclip into the hole and press for four seconds.
• Take the laptop back off and disconnect battery first and check if all the cables to the keyboard are properly connected and not corroded at the plugs to the motherboard.

If that is all Ok and you are still getting the same problem from your laptop? It could be that this laptops “Power Board (Acer part #: 55.Q1CN5.001)” has a short or a burnt out chip of its circuitry that causes your problem etc etc as this is just one solution to your problem! My suggestion to you is this, take your laptop to an experienced tech that knows and has all the appropriate tools to change and fix these problems.

Note: internal issues are complex and a consumer can’t do anything to fix these problems, don’t attempt to fix anything and to change the laptops chips and circuitries as you will destroy your laptop as you need microscopic tools to fix this laptop.

xapim

Just to add to the above if the mobo is dead no point in spending any money on a used donor mobo would be a waste of money also the older the laptop (yours 2017) the more expensive is the replacement hardware and for the same price would get a brand new laptop

Cowpker4life

Thing is it did just turn on today but after windows update restart it didnt come back. Bunch keys were not working on keyboard as well when was in windows so seems as the main board is still good and battery will charge and will power on with battery just dose not want to try and boot. Ive removed battery tried different cmos batteries etc. Only thing can think of is bad bios or something isnt completely plugged in but seeing what others have tried. Ive already had the mainboard removed. Tempted to spend $50 on a new keyboard and see if that helps at all plus have all the standoffs again. 

William_mk2

Cowpker4life

I am really sorry for the inconvenience..   Let us do the basic steps first..

 

Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:

Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.

If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

 

If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

 

Connect all the cables back and restart the computer.  

While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

 

It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

 

Try windows x 

go to device manager 
expand Battery
right click on all the items below battery – uninstall 
Restart the computer 

 

It should work fine.. 

If it is still not working then we have to do a refresh and reset

If you are able to boot the computer and if you wish to reset the computer...


click on start - settings - update and security - recovery - reset this pc - get started 

or 

on start - type here to search - type reset this pc - click on reset this pc on the top  - click on get started 

It will show you keep my files and remove everything


chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress.. 
login to computer and start using the computer. 

If it is still not working 

click on start - settings - update and security - recovery - reset this pc - get started 
chose remove everything 
click on local reinstall - just remove my files - click on reset

It will be in progress

 

If you do refresh ( keep my files ) -  all your personal files like pictures, music , documents , videos  will still be intact.   Only the applications will be lost 

 

If you do reset  ( remove everything )  - you are doing a factory default.   It will become like a day one computer.    It will wipe out everything and take your computer to day one like a new computer. 

If you are not able to boot the computer..  

 

You can also do the recovery in an alternative way..

There are two alt keys on the keyboard.  If you look at the bottom row of keyboard you can see the one on the left side of space bar and the other on the right side of space bar.  The alt key on the right side will be looking like alt, alt gr or alt car.  Turn off the computer.  Hold the alt key on the left and tap f10 continuously.   It will go to repair mode.  It will show you chose an option, continue, troubleshoot.   If it is not going to repair mode, turn off the computer.  Turn on the computer.  Hold the right alt key ( alt gr or alt car or alt )  and then tap f10 continuously.  It will go to chose an option continue and troubleshoot..

 

Click on troubleshoot – reset this pc

It will show you keep my files and remove everything..

chose keep my files 
chose the account - type the password - click on local reinstall - click on reset 
It will be in progress..

 

If it is not working… 

 

 

Click on troubleshoot – reset this pc

It will show you keep my files and remove everything..

chose remove everything 

click on local reinstall - just remove my files - click on reset

It will be in progress

 

If it is not working… 

 

Click on troubleshoot – reset this pc

It will show you keep my files and remove everything..

chose remove everything 

click on local reinstall – Fully Clean the Drive - click on reset

It will be in progress

Cowpker4life

Dose no one read more then 1/4 the infomation given being replaying with generic responses that can be found googling?