New laptop black screen on first boot. Works after force shutdown and turning it back on again.

TenM
TenM Member Posts: 1 New User
Hello, I just got a brand new Nitro 5 laptop last week and I’m having a issue with it. Whenever I turn it on after it’s been off for a hour or more I get a black screen. The keyboard lights up and the lights on the bottom of the laptop is on.

Other than that there is no sound and nothing on the screen. I have to force the power off and turn it back on again and then it works just fine and it goes to the login screen in literally seconds. I tried updating the BIOS to 1.1 and my GPU driver seems up to date. 



I’m not able to send it in for repairs so any help would be appreciated.

Answers

  • Erick-Acer_Retired
    Erick-Acer_Retired Member Posts: 503 Seasoned Practitioner WiFi Icon
    Hi @ TenM
    If there is no pin hole then press and hold the power button on the unit for 12secs. How about the charger. is it warm,tried different sockets ? is there a light on the computer when charger is connected. on the side of the unit. check if the charger is working or not. sometimes if there is no charge on the unit then it might not turn on. 

    Image result for laptop battery pinhole