Brand new laptop Acer Aspire 5 and battery lasts only 2 hrs

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Gita
Gita Member Posts: 1 New User
Hi there, 

I bought the laptop one week ago and the battery life seems rather very short. It only lasts 2 hrs - 3 hrs and it is supposed to last u to 8 hrs? I recharged it, let the battery to drain also. Any advise please before I send it back? I had an acer laptop prior to this one and never had any issues. 

Regards

Answers

  • William_mk2
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    Gita

    I am really sorry for the inconvenience..   Let us do the basic steps first..

     

    Doing the power drain and bios defaults will really help.  Kindly follow the steps given below:


    Turn off the laptop. Disconnect or unplug the charger cable, devices or any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, you can find a  pin hole. It is a tiny hole. You can a find a battery symbol indicator next to the hole. It is like a + and – sign symbol as though somebody is trying to shift the battery out. Insert the pin on to the hole for 30 seconds. Remove the pin. Flip the laptop. Connect the charger cable, turn on the computer.  Only on laptops where the battery is inbuilt you can find the battery reset hole on the back of laptop.


    If you don’t find a pin hole on the back of laptop then you might be using removable battery. There is no need to unscrew anything to remove the battery.  Turn off the laptop. Disconnect or unplug the charger cable, devices and any other cables connected to your laptop. Close your laptop. Turn it upside down.  On the bottom of the laptop, please look at the top or bottom depending on the way you look at it. You can find a long door. It is a battery removable door.  Just below that you can find a latch.  If you move the latch you can remove the battery door. Once the battery is removed, flip the laptop. Open the top cover, press and hold the power button for 1 minute. Connect the battery back on the back of computer. Connect the charger cable back and then turn on the computer. 

     

    If you don’t see a reset pin hole on the back of laptop or if you are not able to remove the battery (if it is inbuilt) then please unplug all the cables and devices out of laptop.   Hold the power button for 1 minute.  After releasing the button you should wait a while before plugging in power. Just because the button has been pressed doesn’t bleed off all the residual electricity on the motherboard. Wait 15-30 minutes before plugging in power. Then once power is connected wait for a full battery indication before turning the system on. That allows the battery to fully reset it’s internal statistics.

     

    Connect all the cables back and restart the computer.  



    While turning on the computer, tap f2. It will go to bios. Press f9 once. It will show load bios defaults with a yes or no popup. Press enter. Popup screen will disappear.  Press f10 once. It will show save changes popup with yes or no. Press enter. Computer will restart and it will load into windows.   

     

    It might also be the issue with battery, charger or power outlet.   Try to use the charger in a different room on a different power outlet.  Try to bypass the surge protector and connect it directly to power outlet.    Try to use an alternative charger if possible.    Try to turn on the computer without the charger and check it  ( as long as the battery is not drained out )  

     

    Try windows x 

    go to device manager 
    expand Battery
    right click on all the items below battery – uninstall 
    Restart the computer 

     

    It should work fine.. 


    If your laptop is in warranty you can contact the warranty dept.     Go to the website support.acer.com - chose your country.   On the new page - scroll down -  click on "contact support".  Scroll down.  You can find the phone no to contact the warranty dept. 


    Click on "Like" if you find my answer useful 

    Click on "Yes" if it answers your question.


    Please click YES if I answered your question

    I am not an ACER employee
    B  Thank you and have a BLESSED AND HAPPY DAY  B


                                         ★★ WILLIAM - MRK ★★

  • Easwar
    Easwar Member Posts: 6,727 Guru
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    Hi @Gita,

    Improve Battery Life in Your Laptop
    1. Change to Power Saver Mode.
    2. Reduce Screen Brightness.
    3. Turn on 'Battery Saver'
    4. Detect and Disable Battery-draining Apps.
    5. Disable Background Apps to Improve Battery Life.
    6. Change Power and Sleep Settings.
    7. Disable UI Animations and Shadows.
    8. Turn off Bluetooth and Wi-Fi when not in use. 
  • Puraw
    Puraw ACE, Member Posts: 8,264 Trailblazer
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    If your model has a "G" suffix in the model number like Aspire 5 a515-54G and you are playing a game with NVIDIA GeForce MX250 that uses 25 watt power, your 100% charged battery will drain in 1 hour. Only play games or watch movies with Geforce Mx250 when connected to a charger.

  • tadeh17
    tadeh17 Member Posts: 3 New User
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    Best thing to do in this case is to change the battery.
  • tadeh17
    tadeh17 Member Posts: 3 New User
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    Best thing to do in this case is to change the battery.

  • tadeh17
    tadeh17 Member Posts: 3 New User
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    Best thing to do in this case is to change the battery

  • Sahajdeep
    Sahajdeep Member Posts: 1 New User
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